Official-source buying questions · August 2026
Check the answers before you pay a deposit.
Work through the company, quote, warranty, delivery and ownership questions that turn a showroom conversation into a decision you can defend.
The company and product
The quote and warranty
The site and delivery
Living with the hot tub
Built from official UK consumer guidance
The checklist is informed by BISHTA’s advice for customers buying a hot tub or swim spa. BISHTA recommends clarifying the purpose and features, water treatment, electrical requirements, manufacturer, warranty, servicing, delivery and reviews. It also says a company should undertake a site survey. Read the full BISHTA factsheet .
Keep the answers with the quote
A verbal answer is difficult to rely on later. Copy the open questions, email them to the supplier and keep the written response with the model specification, installation scope and warranty.