What good answers should give you
Named responsibility
You know who sells, installs, commissions and supports the hot tub.
A tested fit
You have checked the seating, access route, base and electrical requirements.
A complete written price
The quote shows inclusions, exclusions, ongoing costs and warranty support.
Product and wet test
- Can we wet-test the exact seating layout, or only a similar model?
- Which pumps can run together, and what does that mean for jet pressure?
- What insulation system is fitted to this specific model?
- Which components can an independent engineer source?
Site, access and installation
- Who will survey the access route and base?
- What base specification and drainage do you require?
- What electrical supply is needed, and who certifies that work?
- Does the quote include delivery, positioning, filling and commissioning?
- Who arranges a crane or Hiab if normal access is impossible?
- What happens if the installation team finds the site is not ready?
Pricing, running costs and water care
- Can you show the test method behind any running-cost claim?
- Which cover is included and what is its current replacement price?
- What weekly water-care routine and consumables should I budget for?
Warranty and aftercare
- Who provides local warranty diagnosis and are call-out charges excluded?
- Which parts have shorter cover than the headline warranty?
- What does a routine service cost and how soon can you attend a breakdown?
- If the dealer stops trading, who administers the manufacturer warranty?